We hope that you love your Onovo products(s) as much as we do. However,
if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.
Please note that products must be returned unused, undamaged and in their original white cardboard outer packaging, which must remain sealed and thereby unopened.
Please make sure you choose an appropriate cardboard shipping box for
your return to prevent the content(s) from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. We
apologize – you must bear the return shipping costs, which are
To return your product(s), please follow these steps:
- Before returning your product(s), please email us at email@example.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.
- Our customer service team will reply with a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box.
- Please place the product(s) you wish to return, including their unopened,
white cardboard outer packaging, into a shipping box. Please include the
‘Shipment List’ noted with the RA Number, along with the product(s) that you are returning in the shipment box.
- Upon receipt of the email containing the RA Number, you’ll have an
additional fourteen (14) days to organize a return shipment to us using a
carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.
- Please address your return package on the returns form which would have been included in your original package. If you have misplaced this then our Customer Care Team will be able to help, just get in touch!
- After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at firstname.lastname@example.org.