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FAQ’S

General
How was Onovo founded?
Please read more about our heritage story at About us .
Where are Onovo products manufactured?
All Onovo products are manufactured in USA in a cGMP/FDA certified facility.
Are your ingredients clinically tested?
We take ingredient sourcing seriously in order to offer high quality
products. To ensure product effectiveness we make sure that all raw
ingredients used in our products undergo through a testing process. To
ensure it meets our quality standards, we test for bio-identity, purity,
potency, pesticides, microbes, heavy metals, and much more.
Can I use your products if I have a medical condition?
Unfortunately we are not health care practitioners or providers, so we legally cannot provide you with medical advice. We recommend reaching out to your local herbalist, healthcare practitioner or acupuncturist if you are concerned about taking Onovo products in conjunction with a pre-existing medical condition.
Do you have vegan products?
Yes we do have vegan products. For example Deep Cleanse is a vegan product.
Do you offer any discounts or promotions?
All discounts/promotions are announced via our social channels and
newsletter. Please subscribe to our newsletter if you haven’t already so that
you can be kept up to date and receive subscriber exclusive deals.
Shipping & Returns
Which countries do you ship to?
Please see the complete list of countries we ship to on our Shipping page
Can I return my order?
Yes, you can return your unused and unopened products within 14 days after the shipment arrival date. Please consult our Customer Experience team at info@onovopharma.com to request a valid Return Authorization number. For further instructions please consult the Shipping page.
I think my package is lost, what do I do? We always strive to provide the best possible service. In case your package was lost or you received it damaged please reach out to info@onovopharma.com so we can help you as soon as possible.
How long does it take to receive my refund?
Depending on your bank account account it may take up to 14 days to
receive your refund. You will receive the payment back on the account that
you also paid from.
Are orders delayed due to Covid-19?
Due to Covid-19, please account for a possible delay in receiving your order.
We appreciate your patience and we are doing everything we can to get your order to you safely while adhering to the government guidelines.
Payments
Which payment methods do you accept?
We accept the following payment methods:

  • VISA
  • Mastercard
  • Paypal
  • American Express
    Other credit cards are not accepted but can possibly be added to a PayPal
    account after which you can then pay your order on our website using
    PayPal.
    SUSTAINABILITY
    Is the packaging made of sustainable materials?
    We are committed to reducing our impact on the environment. All of our
    paper-based packaging is made of FSC-certified paper from sustainably
    managed forests; we work with materials such, aluminum and recycled
    plastic; and we are continuously looking for ways to improve our packaging by working with more recycled, recyclable and biodegradable materials.

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